When your 1xBet deposit is not credited, it means your payment processor confirmed the transaction but 1xBet has not yet updated your account balance. This situation, while alarming, is usually temporary and can be resolved systematically.
First, verify that the funds actually left your bank or e-wallet account. Check your bank statement or payment app transaction history. If the deduction is confirmed, note the exact transaction amount, date, time, and reference number — you will need these for the support ticket.
Next, log in to your 1xBet account and navigate to My Account then Deposit History. Look for the transaction in question. A status of Pending indicates the payment is being processed. A Cancelled or Failed status means the funds should be refunded to your original payment method within 3-7 business days.
If the transaction shows no status at all, or if it is still Pending after 72 hours, contact 1xBet customer support immediately. Use the live chat for the fastest response. If live chat is unavailable, email the support team at the official 1xBet contact address, attaching a screenshot of your bank statement showing the deduction and your 1xBet deposit history showing no credit.
In cases where 1xBet support has not resolved the issue after 7 business days, consider escalating the complaint to third-party mediation platforms such as AskGamblers or eCOGRA. These platforms have formal complaint procedures that obligate licensed operators to respond and provide resolution within a set timeframe.
November 13, 2023
